For the past 2 months I have contacted Verizon 18 times about my issue, and there has yet to be any solution. During the evenings I would experience a tremendous drop in my download speed, it would drop from 100mbps to an average of 3-10mbps for a couple of hours. This wasn't a daily occurrence, but it occurred 3-4 times a week.
I am on a wired connection, and I tried every solution that customer support provided. My last contact with support told me that my issue would be relayed to the network team, and it would take 2-3 days for it be resolved. I was told I would receive an email about it, and I haven't. It's been 2 weeks since the last contact, and the issue still lingers about.
Any suggestions on what steps to take?
Hi Griph,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
