Unstable connection
LibbyRules
Newbie

Hello all,

I have the Verizon High Speed internet service, and recently I've experienced a lot of instability. I would often get kicked out of the wireless, often disrupting important tasks. Any clue on why? Any fixes?

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Re: Unstable connection
LibbyRules
Newbie

Further details, it would very often say "no internet access" even if I'm connected to the wifi. Perhaps as frequent as once every 30 minutes.

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Re: Unstable connection
Wizard_of_Oz
Enthusiast - Level 3

No high speed - no surprise.  

 

I paid for 50/25 internet connections but NEVER get it.  I made the mistake of switching from Cablevision thinking I was saving money and getting a better deal but it has been 3 months of hell with Fios.

 

I run speed tests on their "service" but it varies greatly.  I have spent countless hours trying to get what I pay for and was told by a Verizon tech that it is "traffic that reduces my speed" and they cannot control traffic.  Not only does my speed drop dramatically, but very often, my PC detects no connection similar to your situation.

 

I work from home in my castle and in the morning, service it is not bad but after 3:00 PM to 9:00 PM, it is all DOWN hill.  I consistently have buffer issues and time outs because of this "service".

 

The tech told me to buy a booster but I am hard wired so that makes no sense.  I also tell every tech to stop apologizing because it is just a word in their script that has no meaning.  If Verizon were truly sorry, they would "fix" these issues and stop apologizing.  Did you ever count how many times these reps apologize, it makes me sick. 

 

Therefore, my advice is to cancel and look for other alternatives.  

 

 

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Re: Unstable connection
dslr595148
Community Leader
Community Leader

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon


news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms




Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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