I live and work in NYC. My house is approximately 0.8 miles from my office. During the day, I get about 4-6ms response times to my office and I can completely saturate both the upload and donwload on my 75/35 connection. I am a nework architect and we have about 25 users who live and work in NYC on FiOS and have the same issues as I do. The latency and throughput are completely UNUSABLE between about 4pm and 3am. We have an enterprise monitoring system that shows daily increases in latency for all of our users' home VPNs who use FiOS. Optimum, comcast, aren't affected, TimeWarner is impacted but not nearly as much as FiOS users.
Our office has 3 ISPs and all of them experience the same latency issues around the same time, so I know that the issue isn't with any of our 4 ISPs. We have TimeWarner (10Mbps), Zayo (1 Gbps), and Level 3 (50Mbps). Occasionally I've noticed that the traceroute sometimes routes me through Austin which adds significant latency given that the source and destination are within 1 mile of eachother.
Starting around 4PM every day my latency goes up from 4-6ms to 50-70ms and drops about 1-2 out of every 10-20 pings. My VPN tunnel to the office drops and renegotiates constantly. when the latency increases the throughput is also unusable. instead of being able to download at 75Mbps... I get about 500Kbps... I got Verizon so I can avoid TimeWarner-like speeds and reliability.
This is unacceptable.
Please advise why your network is inadequately sized to support your customers needs.
