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Update 15/15 to 25/25

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Contributor
Contributor
Posts: 2
Registered: ‎09-28-2014

Update 15/15 to 25/25

Message 1 of 15
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I've noticed that for new service the 15/15 FiOS plan is no longer offered, and is now the 25/25 plan. I could sign up for new service and pay what I am paying now, but receive faster internet. I'm paying the 25/25 price but stuck with the 15/15 plan. I've called Verizon and have been told I cannot receive the 25/25 speed. I was wondering if anyone else was having this same issue, and if so were you able to correct it? I don't feel it's good business to keep your current customers on a slower internet plan when the faster plan now costs the same. 

14 REPLIES 14
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Update 15/15 to 25/25

Message 2 of 15
(6,566 Views)
Have you tried ordering online. I don't know many locations that can't get the new speeds. Do they offer 25/25 anymore I thought it was all 50 and above now?
Contributor
Contributor
Posts: 2
Registered: ‎09-28-2014

Re: Update 15/15 to 25/25

Message 3 of 15
(6,563 Views)

When ordering online 25/25 is an option for new customers. I'm only given the 15/15 option when I'm signed in as myself. New Customer Signed in

Contributor
Contributor
Posts: 1
Registered: ‎10-30-2014

Re: Update 15/15 to 25/25

Message 4 of 15
(6,426 Views)

Any update on this? Or are previous customers just getting the short end of the stick?

Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎03-21-2012

Re: Update 15/15 to 25/25

Message 5 of 15
(6,356 Views)

I have read in a recent article regarding the speed matching that Verizon made a decision to maintain current customers at 15/15 while offering new customers 25/25.  So even though we are now paying more we are getting less!  Remember this when it is time to renew.  Has anybody called in to complain?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,552
Registered: ‎12-15-2010

Re: Update 15/15 to 25/25

Message 6 of 15
(6,332 Views)

Is there a possibility that the 15Mbps/15Mbps speed plan is still around due to a grandfathered service?

Contributor
Contributor
Posts: 1
Registered: ‎11-04-2014

Re: Update 15/15 to 25/25

Message 7 of 15
(6,331 Views)

I am in similar situation.

 

About five years ago I signed up for FIOS internet, didn't need TV since we get it through our HOA. I got 10/2 plan, which at that time costed $59.99, no contracts or promotions. I payed this amount untill end of 2013 when they increased monthly payment to $67.99. An $8 hike with no changes to service. Last month, Verizon increased my monthly price to $74.99. Another $7 hike with no changes to service. 

 

So I thought to myself, I should at least upgrade my service to 25/25 (which is available in my area) since I am paying this much. As it turns out it is not as easy as they advertise. 25/25 is not even available for me as an upgrade unless I bundle it with TV. If I only choose internet, the lowest option for me is to upgrade to 50/50 which costs $82.99. So their upgrade services really means that you can only upgrade up in monthly price, not down.

 

I chatted with representative and his reply was "because you have legacy plan you can't upgrade to 25/25 plan. You need to upgrade to 50/50, have new Quantum modem installed and then see if you can downgrade to 25/25. If you are able to do that you'll be paying $10 less for 25/25 plan than 50/50".

 

So that means 25/25 plan costs $72.99 but I am paying $74.99 for 10/2 plan and have no easy way to move to 25/25. And yes did I mention that I got FIOS more than 5 years ago. If that's how Verizon treats its long time customers, what kind of treatment do new customers get?

 

Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎03-21-2012

Re: Update 15/15 to 25/25

Message 8 of 15
(6,252 Views)

@Tampa4952 wrote:

I,,,

 

So that means 25/25 plan costs $72.99 but I am paying $74.99 for 10/2 plan and have no easy way to move to 25/25. And yes did I mention that I got FIOS more than 5 years ago. If that's how Verizon treats its long time customers, what kind of treatment do new customers get?

 



So I wonder if you can do the month free upgrade to 50/50 and then drop down to 25/25?  I cannot believe how bizzare the structure of what you can and cannot do based on your previous history.  It is as if the longer your are a customer, the more they turn the screws on you.  Having to pay more for 10/2 than 25/25 and not having  them fix it just illustrates how bad they are at keeping their customers satisfied.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Update 15/15 to 25/25

Message 9 of 15
(6,242 Views)

At one point they were talking about retiring the 25/25 plan and offering only 50/25.  Now that they have speed match that becomes 50/50.  Obviously some of this is region dependent.

Contributor
Contributor
Posts: 1
Registered: ‎11-29-2014

Re: Update 15/15 to 25/25

Message 10 of 15
(6,156 Views)

I've also been kicking around moving from an old Legacy Plan (10/2). I wanted to increase speed and drop some services (wire maintance) to control cost, but now I'm second guessing my limited options Smiley Frustrated

 

My only upgrade options were 3/1 Smiley Very Happy $8 more or the Quantrum 50/50 at $15 more after the 1st month. Can't get FiOS tv in my area, so it would be a double play choice (Internet / Phone)

 

Considering most devices I have aren't wireless- n, I was thinking of moving to 25/25 and keeping my Actiontec revision E router.

 

Been a fios customer since 2008.

 

 

Steve

 

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