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Upgrade / Downgrade Charges

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Upgrade / Downgrade Charges

Message 1 of 3

Does FIOS charge any kind of one time fee to upgrade or downgrade TV and Internet?


What about if you are under a 2 year contract and want to downgrade?  Do you lose the discounts?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Upgrade / Downgrade Charges

Message 2 of 3

Discounts would depend on what you are dropping.

But generally you can downgrade your service (ie go to lower tier TV package or Internet) without affecting contract.

Discounts may be affected.

If you log in to Verizon site and go to change services, you should see how things change if you change services.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,562
Registered: ‎12-15-2010

Re: Upgrade / Downgrade Charges

Message 3 of 3

Take note, besides what CRobGauth has mentioned, upgrading from a package such as 75Mbps to 150Mbps may occasionally have a charge associated with it for service upgrades. These seem to occur when you have to either purchase a new FiOS router, or if Verizon has to dispatch a technician to replace your ONT due to your ONT being on BPON.

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