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Upgrade / Downgrade Charges

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db909
Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Upgrade / Downgrade Charges

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Does FIOS charge any kind of one time fee to upgrade or downgrade TV and Internet?

 

What about if you are under a 2 year contract and want to downgrade?  Do you lose the discounts?

2 REPLIES 2
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,974
Registered: ‎11-04-2008

Re: Upgrade / Downgrade Charges

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Discounts would depend on what you are dropping.

But generally you can downgrade your service (ie go to lower tier TV package or Internet) without affecting contract.

Discounts may be affected.

If you log in to Verizon site and go to change services, you should see how things change if you change services.


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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,562
Registered: ‎12-15-2010

Re: Upgrade / Downgrade Charges

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Take note, besides what CRobGauth has mentioned, upgrading from a package such as 75Mbps to 150Mbps may occasionally have a charge associated with it for service upgrades. These seem to occur when you have to either purchase a new FiOS router, or if Verizon has to dispatch a technician to replace your ONT due to your ONT being on BPON.

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