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Upgrade to Fios Quantum 50/25 does not work

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Contributor
Contributor
Posts: 1
Registered: ‎04-12-2013

Upgrade to Fios Quantum 50/25 does not work

Message 1 of 5
(1,897 Views)

I have upgraded my service to Fios Quantum 50/25.

It has been over a week and I still do not see an increase in my connection.

I have MAC laptop and tried installing the broadband tuner but still no difference in speed.

 

Do I need to upgrade my router/hardware to get the 50/25 speed?

 

4 REPLIES 4
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: Upgrade to Fios Quantum 50/25 does not work

Message 2 of 5
(1,809 Views)

Are you using a Wireless connection? Move to Wired and see if your speed is any improved. If not, reboot your ONT. Any FiOS router is capable of doing 50Mbps/20Mbps, however unless you have a Rev. F or higher you will cap at ~20Mbps download OR Upload, or 10Mbps/10Mbps upload and download.

 

Keep in mind Wireless speeds are much harder to guarantee, however if you do want to get 50Mbps/20Mbps on Wireless you'll need to get a Rev. I ActionTec from Verizon, or buy a cheap $30 router and set it up as an access point. There' s a sticked thread in this forum written by me on what affects Wi-Fi called "Why your Wi-Fi is slow" which you can check over too.

 

Now if this is still with Wired, and an ONT reboot doesn't fix it we'll figure this one out.

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Contributor
Contributor
Posts: 6
Registered: ‎04-03-2013

Re: Upgrade to Fios Quantum 50/25 does not work

Message 3 of 5
(1,802 Views)

how can i get this Rev. I ActionTec from verizon? how much would it cost?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: Upgrade to Fios Quantum 50/25 does not work

Message 4 of 5
(1,796 Views)

If you ask nicely for a Gen3 router on the phone they may just send you one. Otherwise it's an $80 purchase.

 

How were the results from a Wired connection?

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Contributor
Contributor
Posts: 6
Registered: ‎04-03-2013

Re: Upgrade to Fios Quantum 50/25 does not work

Message 5 of 5
(1,793 Views)

whats a Gen3 router?

do i replace my router with that?

what does Gen3 router offer? compared to the routers they give you when installing it

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