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Mochabear
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Posts: 2
Registered: ‎04-28-2020

Upgrade

Message 1 of 3
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I currently am on the 100/100 plan, connected through coax (MoCA) and using an Actiontec MI424WR router.  I would like to upgrade to 200 mbps but was told I would need a technician to come to the house and that I could not get a technician to come during the pandemic.

If my router (or ideally a new router) was connected to the ONT via ethernet cable instead of coax, could I get upgraded without having a technician having to come to the house. (I have a I-211M-L ONT.)

I can easily run ethernet cable from the ONT to my router but I am unable to reach anyone in Fios Technical Support to coordinate the timing of the changeover.

Alternatively, can I improve performance by switching from coax to ethernet, even without an upgrade form my 100/100 plan? Thanks.

2 REPLIES 2
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,943
Registered: ‎06-24-2018

Re: Upgrade

Message 2 of 3
(606 Views)

Run the ethernet yourself and contact Verizon to switch you to ethernet. You’ll probably have better luck with @VerizonSupport on Twitter or Verizon Direct at dslreports.com. Once switched to ethernet you will be able to upgrade to 200/200. Your speed of 100/100 won’t make a difference on ethernet or coax. 

Mochabear
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Contributor
Posts: 2
Registered: ‎04-28-2020

Re: Upgrade

Message 3 of 3
(558 Views)

Perfect! Thanks so much for the prompt response.

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