I recently upgraded my services from the slowest to 15/5 package.... now I cannot get into my router. I also added tv. I do not want to do a hard reset ick. Did verizon change my password?
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Since you mentioned that you recently got TV, I assume there was a technician visit? If s, it's likely they reset the router back to factory defaults when they got into it to make sure the MoCA bridge was active. Same could also be try if they reprovisioned the router from the central office to activate the MoCA bridge for the TV STB's to be able to get their guide data, etc.
Try the serial number on the bottom of the router as the password with the userid "admin". Worst comes to worst, you can reset the router yourself and it will return to that setting thereby allowing you to get into the router.