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Upgraded to Gigabit, still connecting at previous 50/50 speed

Upgraded to Gigabit, still connecting at previous 50/50 speed

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Contributor Demonwarb
Contributor
Posts: 2
Registered: ‎05-28-2017
Message 1 of 3
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I recently upgraded my service from the 50/50 package to Gigabit.  When I use the Quantum gateway I am able to get the faster speeds but I am very unhappy with the router.  It seems to drop connection every few minutes and does not play nice with my VPN.  I decided to use my previous router (ASUS RT-N12D1).  I released the DHCP license on the Quantum and connected my ASUS .  The connection establishes fine, but it is still at my previous 50/50 speeds.  Am I missing something that needs to be done on my side?  Or is there something Verizon needs to change in my account?  Any help would be greatly appreciated.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,771
Registered: ‎10-18-2016
Message 2 of 3
(5,652 Views)

@Demonwarb wrote:

I recently upgraded my service from the 50/50 package to Gigabit.  When I use the Quantum gateway I am able to get the faster speeds but I am very unhappy with the router.  It seems to drop connection every few minutes and does not play nice with my VPN.  I decided to use my previous router (ASUS RT-N12D1).  I released the DHCP license on the Quantum and connected my ASUS .  The connection establishes fine, but it is still at my previous 50/50 speeds.  Am I missing something that needs to be done on my side?  Or is there something Verizon needs to change in my account?  Any help would be greatly appreciated.


Call 1-800-VERIZON and select tech support. You then make sure you are provisioned for the new speed.

 

it is also a good idea to factory reset your owner owned router prior to connecting. I would also do that with the Verizon router.

 

additionally you are connected via Ethernet right? I don't think the router connected via coaxial will give you a new faster gigabyte speeds.

 

Contributor Demonwarb
Contributor
Posts: 2
Registered: ‎05-28-2017
Message 3 of 3
(5,523 Views)

Factory reset did it.  It's always the simple solutions that I forget about.  Thanks!

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