×

Switch Account

Upstream Route Issues

Reply
Contributor svmseric
Contributor
Posts: 1
Registered: ‎01-11-2020
Message 1 of 1
(163 Views)

Hello,

 

I've been dealing with intermittent latency issues since last week with all devices in my household (phones, multiple laptops, desktop) when browsing the internet and gaming.

 

I did the usual and called support, who reset the router and did some other stuff and the issues still remained. I just had a technician come out today and check the equipment, replace the ONT and the issue still exists.

 

Doing a trace route to Google I do see a few Verizon addresses in the hops which I assume are a pool of upstream routers, and when I ping them it's get's even interesting where pings to 130.81.170.224 and 130.81.170.225 intermittently timeout.

 

How would I be able to get someone from a NOC or Layer 3 team to look into those devices to look into this more since it appears there could be an issue upstream?

 

--- 130.81.170.224 ping statistics ---
318 packets transmitted, 270 packets received, 15.1% packet loss
round-trip min/avg/max/stddev = 2.490/12.041/91.864/13.973 ms

 

--- 130.81.170.225 ping statistics ---
316 packets transmitted, 272 packets received, 13.9% packet loss
round-trip min/avg/max/stddev = 1.734/12.140/187.974/22.799 ms

 

--- 130.81.170.226 ping statistics ---
60 packets transmitted, 60 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 4.613/7.820/11.357/1.681 ms

 

device:~ user$ traceroute www.google.com

traceroute to www.google.com (172.217.7.164), 64 hops max, 52 byte packets
1 * * *
2 * * *
3 b3323.washdc-lcr-21.verizon-gni.net (130.81.170.224) 9.181 ms
b3323.washdc-lcr-22.verizon-gni.net (130.81.170.226) 6.905 ms 10.254 ms
4 * * *
5 0.ae9.gw13.iad8.alter.net (140.222.225.63) 5.854 ms *
0.ae10.gw13.iad8.alter.net (140.222.225.219) 7.585 ms
6 google-gw.customer.alter.net (204.148.79.46) 7.500 ms 7.234 ms 4.344 ms
7 108.170.246.1 (108.170.246.1) 8.524 ms
108.170.240.97 (108.170.240.97) 6.779 ms 6.389 ms
8 216.239.54.105 (216.239.54.105) 7.141 ms
216.239.54.15 (216.239.54.15) 5.873 ms
216.239.54.105 (216.239.54.105) 6.004 ms
9 iad30s09-in-f164.1e100.net (172.217.7.164) 7.997 ms 7.296 ms 4.285 ms

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.