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VISS (McAfee) virus scan error at 7%

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ACIM66
Contributor
Contributor
Posts: 3
Registered: ‎02-15-2013

VISS (McAfee) virus scan error at 7%

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Error message:"Problem: Product configuration XML file missing".  Running the online Troubleshooter produces the same error message for: 'Anti-Spam', 'Personal Firewall', 'Site Advisor', 'Security Center', 'Quick Clean & Shredder', and 'Virus Scan'. Thinking this was a problem with the McAfee software,  I reinstalled the Security Suite, but got the same result.  Using Windows 7. VISS has been working normally until today's error messages. How do I correct this?

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: VISS (McAfee) virus scan error at 7%

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have you tried mcafee virtual tech.  it looks for bad files and replaces with good ones.fixes a lot of common errors.

 

McAfee Virtual Technician

 
mvt.mcafee.com/
ACIM66
Contributor
Contributor
Posts: 3
Registered: ‎02-15-2013

Re: VISS (McAfee) virus scan error at 7%

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(1,697 Views)

Thank you very much for your response. I will try that this morning.

After posting my message, I discovered that my 'Windows Updater' encounters 'unknown problem' and stops update, so I'm not current on my Windows updates - I may have more of a problem than just with VISS - may require a professional technician to resolve. But, in any case, thanks for your help.

Ben

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