Well, over a 120 views and no answers. I tried FIOS support and they referred me to Radialpoint, it seems Verizon doesn't support their own security suite. I tried to open a case/leave a request at Radialpoint from two different machines, my laptop and my desktop. Neither one could leave a support reauest because, inspite of creating the zipfile that Radialpoint requires, their software/webapp couldn't follow the path to the file. I'll be switching to McAfee or Symantec.