VOD issues when utilizing Port Forwarding on router
dprozorov
Enthusiast - Level 1

I have a fairly robust network setup including a rack with several servers for which I utilize port forwarding fairly heavily configured through my Verizon Router (MI424WR). I also have a multi-room DVR and access to VOD. Over the last year or so we have been having issues with the VOD and DVR access. Any time I play anything via VOD the image sporadically pixelates and the sounds gets messed up. The same goes for any DVR content when viewed on any receiver besides the actual DVR. This is a MOCHA network issue so today Verizon came out and the only way they were able to fix it is with a full factory reset of the router which wiped out all my port forwarding. My question is WHY would port fowarding mess up the MOCHA network? Are there ports combinations i should be avoiding? Is UDP an issue and i should only utilize TCP (i know the verizon boxes utilize UDP)? Any help is appreciated!

0 Likes
1 Solution

Correct answers
Re: VOD issues when utilizing Port Forwarding on router
dprozorov
Enthusiast - Level 1

The tech flat out said that he has seen port forwarding mess with VOD and the MOCHA network although he wasnt very computer/network knowledgeable (based on his suggestions) so no idea. All i can say is he didnt really do anything besides do a full reset of the router and the problem went away immediately...

View solution in original post

0 Likes
Re: VOD issues when utilizing Port Forwarding on router
mfizzy
Specialist - Level 1

The factory reset was to make sure the router is running correctly. The rules needed for the cable boxes are already in the port forward page. I doubt anything you did had an effect on the VOD. Pixelation is usual poor data rates from the router to the cable box.

Next time you have your router set the way you need it, save the config file in case the router may need reset again. If it would ever be reset again you would load your config file and it will put back all of your settings. The config file is in the advanced section of the router admin page.

0 Likes
Re: VOD issues when utilizing Port Forwarding on router
dprozorov
Enthusiast - Level 1

The tech flat out said that he has seen port forwarding mess with VOD and the MOCHA network although he wasnt very computer/network knowledgeable (based on his suggestions) so no idea. All i can say is he didnt really do anything besides do a full reset of the router and the problem went away immediately...

0 Likes