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VPN Connection Issues

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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎01-13-2009

VPN Connection Issues

Message 1 of 9
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Ok, I've seen a few posts out there on this, but I haven't been able to fix anything yet.  One post said that the new firmware coing out on January 31st would fix the issue with the router, but nothing has changed. 

 

Saw another post that said Verizon called them to fix the problem.  When I called support, I was told that they weren't trained to handle these issues and couldn't help me. 

 

I need my VPN back.  Please help.

 

 

8 REPLIES 8
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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: VPN Connection Issues

Message 2 of 9
(13,797 Views)

when writing your post, please remember to let us know what your particulars are.  The title is "VPN Connection issues" but you didn't give any details. 

 

I can tell you that verizon tier 1 tech support is trained by the company to assist you with only "default" settings on the router.  The basic connection.  Most of the experienced techs could assist you with a VPN, but not knowing the user's knowledge level, combined with 'call handling time' pressures, a tier 1 support person would not usually go against the grain to risk a call that could be an hour long.        A VPN requires changing the default settings inside the router.  Verizon has "Expert Care" division which may be able to assist you. 

cjacobs001
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Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: VPN Connection Issues

Message 3 of 9
(13,768 Views)

@neojag wrote:

Ok, I've seen a few posts out there on this, but I haven't been able to fix anything yet.  One post said that the new firmware coing out on January 31st would fix the issue with the router, but nothing has changed. 

 

Saw another post that said Verizon called them to fix the problem.  When I called support, I was told that they weren't trained to handle these issues and couldn't help me. 

 

I need my VPN back.  Please help.

 

 


 

See this thread. It may help.

http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&thread.id=2419

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008

Re: VPN Connection Issues

Message 4 of 9
(13,756 Views)
Is your ActionTec running firmware 4.0.16.1.56.0.10.11.3 now?
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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎01-13-2009

Re: VPN Connection Issues

Message 5 of 9
(13,673 Views)

I guess it would help if I described my issue. 

 

In a nutshell, I use a VPN connection to connect to my workplace network from home.  Since I instlaled FIOS I cannot establish a good connection.

 

I have an ActionTec router with a cable connection from the router to the outside box.  I have FIOS TV and Internet service.

 

How do I get to the Level of Technical assistance I need?  Is there a specific phone number?

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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎01-13-2009

Re: VPN Connection Issues

Message 6 of 9
(13,673 Views)

No,  I'm still running 10.7.  When I try to upgrade I see an message stating "the firmware upgrade is not supported on this hardware version".

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎01-05-2009

Re: VPN Connection Issues

Message 7 of 9
(13,656 Views)

Try posting your question over on http://www.broadbandreports.com/forum/vzfiber  That's a great forum with lots of help.

Having said that, I think I remember hearing about VPN problems if your router is connected to the ONT with cable instead of CAT5.

 

Good luck.

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008

Re: VPN Connection Issues

Message 8 of 9
(13,627 Views)
Do you have the ActionTech Revision D?
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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎01-13-2009

Re: VPN Connection Issues

Message 9 of 9
(13,285 Views)
Yes, I am running version D.  What does this mean?
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