This just released malware targets routers. What make/model routers does FiOS use and has Verizon completed patching? What do customers need to do to verify their systems are protected?

Verizon uses several different models. All by ActionTec. Would need to see if this vulnerability affects them.

Dear Good People of this Verizon Customers' Community (which I just joined): Aren't we all concerned about the FBI's warning that malware is infecting many American routers?! Are we following their advice to reboot our routers and update the firmware and strengthen our usernames and passwords? Here's an article from The New York Times: https://www.nytimes.com/2018/05/27/technology/router-fbi-reboot-malware.html Here's a follow-up story: https://www.nytimes.com/2018/06/13/technology/personaltech/wi-fi-router-security.html And here's advice from the follow-up: ■ If you use a router provided by a broadband provider like Comcast or Verizon, call the customer service department and ask whether your equipment has been updated with the latest firmware. I've not called Verizon; I'm waiting for them to come to us. Verizon, are you reading this posting? Please acknowledge the threat and inform us fully of how you're dealing with it and tell us what steps we little guys need to do to stay safe on the Internet. Ramsey NJ

I just asked tech support, but I think I was only dealing with first level. He told me that firmware is automatically downloaded, but couldn't tell me if any already has. He said there was nothing I could do on my end--it is automatic. I'm surprised there has been no public announcement to Verizon customers. So I don't know how concerned I should be.

The only legible identification on my router is "Fios Quantum Gateway". When I check the instruction manual, it says Verizon automatically handles all firmware updates, and there is no way for users to update. We need information from Verizon to clarify this.

I posted it solved because I was asking what Verizon equipment was or would be patched. At this point it appears the answer is none.I appreciate all the other comments since I believe this is a major problem. All the ISPs should take responsibility for their customer equipment security. We are paying for this service.

@msg160 wrote:...and why is this flagged as solved??? it's actually evolving.Because the original question was solved to the original posters satisfaction.the additional comments and solutions were just thread hyjacking.

...and why is this flagged as solved??? it's actually evolving.

I agree and am concerned with relative silence from Verizon on this VPNflter malware and othr security issues, which I hear about nearly every day in other forums. Internet security and communication with customers should be high priority and I have received nothing from Verizon about this. I would rather be proactive than try to clean up a mess.

Note that as of June 1, VZ has put out a rather vague VPNFilter advisory with a blanket recommendation to reboot, in broad context of "the various routers we provide." It neglects to say when or how often.https://www.verizon.com/support/residential/announcements/important-informationGiven the way VPNFilter is moving, I'd like to see much more from VZ, to the effect that they are actively monitoring and ensuring their device OEMs are working to keep their firmware ahead of the threat, including specific dates on which each VZ router brand-name has been remotely updated, if that is the case. Rebooting prior to such a date won't help much.This appears to be a hostile nation-state attack, and it may only be a matter of time until they move across the less common devices. https://blog.talosintelligence.com/2018/06/vpnfilter-update.html

@Shanovan wrote:Break--Break....Why isn't VERIZON itself not putting out more official information & guidance on this??Seems like a pretty big deal, and this service provider is not exactly cheap.Because it is not something affecting their routers or network.why alarm folks over nothing?

Re: VPNFilter malware protection for FiOS routers

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Personally no I am not too concerned.

spreading gloom and doom helps no one.

if the Verizon routers need updates don’t you think Verizon would have pushed out an update? What purpose would it serve to leave the routers vulnerable when it would cause more harm to their bottom line. Customers equal MONEY and Verizon does not like to lose money.

until Verizon states their are issues with their routers or network, these doom posts just make individuals are worried for no good reason.

more important things to worry about. Like world peace or healthcare or lowering the prices of prescription drugs. A router is not that a major concern.

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