×

Switch Account

Verizon Charges for Cancelled Service

Verizon Charges for Cancelled Service

Reply
Contributor Rpar
Contributor
Posts: 1
Registered: ‎06-07-2018
Message 1 of 2
(471 Views)

I cancelled Verizon in the middle of my cycle. When I talked to the customer service I made sure they are clear that I do NOT want FIOS anymore but they charged me for the rest of the cycle anyway. How do I get my money back? I have called the customer service multiple times. The last time I called the lady told me she would resolve the issue and she would call me back, but she never did!!

1 REPLY 1
Moderator Moderator
Moderator
Posts: 2,012
Registered: ‎03-10-2011
Message 2 of 2
(466 Views)

Hi @Rpar, 

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.