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Verizon Drops connectivity to backbone.. for days now just 25% connectivity

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Contributor
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Posts: 5
Registered: ‎07-02-2015

Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 1 of 14
(10,441 Views)

I am tired of calling and having the Verizon rep reboot my router. This has nothing to do with my router.

 

Im not able to do much other than surf. FTP and email is spotty.. as these technologies rely upon other services than just port 80.

 

When is verizon going to fix this?

 

Tracing route to verizon.com [192.16.31.23]
over a maximum of 30 hops:

  1    16 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  lo0-100.DLLSTX-VFTTP-308.verizon-gni.net [71.252
.138.1]
  3     4 ms     3 ms     3 ms  T0-6-0-3.DLLSTX-LCR-21.verizon-gni.net [130.81.1
68.74]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    25 ms    29 ms    25 ms  0.ae3.GW1.ATL17.ALTER.NET [140.222.231.143]
  7    24 ms    24 ms    24 ms  Edgecast.com.customer.alter.net [152.179.241.82]

  8    24 ms    24 ms    24 ms  edgecastcdn.net [72.21.88.151]
  9    24 ms    24 ms    24 ms  192.16.31.23

13 REPLIES 13
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Contributor
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Posts: 4
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 2 of 14
(10,424 Views)

I'm seeing the same problem this morning.

 

Timing out to Google.com, CNN.com while other sites load right away.

 

On mega hold trying to get someone in tech support - my "9 minute wait time" is now at 45 minutes and counting.

 

Horrible.

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Posts: 5
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 3 of 14
(10,408 Views)

Yes, I'm not too worried about level 1 techs. They just keep wanting to reboot your router.

 

This is way above them, but I keep asking them to escalate it to an engineer that can say "oh yeah, someone needs to fix this asap"... .but yet I haven't been able to pursuade the level 1 tech to do something.

 

Why isn't there a way to report backbone disconnetivity issues?

 

Apparently no one in the networking department is paying attention.

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Posts: 4
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 4 of 14
(10,403 Views)

How long have you been seeing this?  Looking at other posts in this forum it seems there has been a Central NJ issue that folks have been seeing since June 27th or so.  Various post from folks in Jackson and Manalapan for example.

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Posts: 5
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 5 of 14
(10,385 Views)

I'm in Dallas and this started yesterday. I know because it affected my work big time.

 

If this can't be fixed soon, we're bailing on Verizon, FIos and all. I don't care if there is a cancellation fee, but they are in breach of their contract by not providing adequate services.

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Posts: 4
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 6 of 14
(10,384 Views)

Just got off the phone with Verizon.  The tech acknowledged a "major outage" for NY and NJ.  Could not give me and estimated time to resolution but said at least a day...

 

No other information available.

 

 

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Posts: 5
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 7 of 14
(10,382 Views)

Post your trace route, is it the same backbone provider?

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Posts: 4
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 8 of 14
(10,366 Views)

traceroute to verizon.com (192.16.31.23), 64 hops max, 72 byte packets

 1  wireless_broadband_router (192.168.1.1)  1.453 ms  0.862 ms  0.857 ms

 2  l100.cmdnnj-vfttp-22.verizon-gni.net (96.248.89.1)  7.246 ms  9.367 ms  7.153 ms

 3  t0-4-0-1.cmdnnj-lcr-21.verizon-gni.net (100.41.128.180)  9.773 ms  11.788 ms  9.445 ms

 4  * * *

 5  * * *

 6  0.ae17.gw12.iad8.alter.net (140.222.234.33)  21.992 ms  22.157 ms  19.878 ms

 7  edgecast.com.customer.alter.net (204.148.11.54)  16.889 ms  22.113 ms  19.974 ms

 8  edgecastcdn.net (72.21.83.153)  19.993 ms  20.149 ms  20.149 ms

 9  192.16.31.23 (192.16.31.23)  17.112 ms  22.786 ms  19.875 ms

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Contributor
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Posts: 5
Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 9 of 14
(10,360 Views)

Yup, same backbone provider. Looks like Verizon forgot to pay their bill and maybe the backbone provider is restricting traffic.

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Registered: ‎07-02-2015

Re: Verizon Drops connectivity to backbone.. for days now just 25% connectivity

Message 10 of 14
(10,284 Views)

Same here - Central NY. I can get anywhere with my WiFi device but not from my fios connection. Bummer as this is a home office and I have work to do!

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