So I have had verizon FIOS since July 2009. Its always been fast but since the last 2 weeks its been crawling like dial up. I am a network tech and understand computers and networks. What I don't understand is that one minute when you do a speed test it shows my proper speed, if you do a speed test the next minute it shows that I am getting 1mb download speed. No matter what speed its shows the internet runs slow. Its not the computers its the internet. Have tried on 4 computers that was wired and the same thing happens. After spending 4 hours with the Fiber solution team they sent a tech out. He replaced the router and the ont but this did not solve the problem. He called the network team and they placed me on a test circuit and everything was ok. They had to switch me back but this tells me that there is a problem with the circuit that I am on causing the internet to run like dial up. They placed a ticket but don't know when it is going to be fixed. From here I am not sure what to do. My internet is crawling and I don't want to go back with comcast. I have spoke to several managers and they said that its nothing that they can do. Does anyone have any suggestions or a cooperate number or email address that I can contact. Thanks for all your help.
Any other recommendation as to what the problem could be. Its seems to be a network problem but when they run the test it says that it is ok, however everything still runs slow. Sometime you run a test and get a slow speed, the next time you get a faster speed.
01-15-2011 04:21 PM - edited 01-15-2011 04:31 PM
#1 What is the brand, model and hardware version of your router?
For example: Actiontec, MI-424-MI, Rev D.
[EDIT]#2 I re-read what you posted. Please show a trace route.
tracert www.google.com >C:\results.txt
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Here is what I got, he replaced the router with with a actiontec rev f router. Here is my trace router results
Tracing route to www.l.google.com [126.96.36.199]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1 2 6 ms 6 ms 7 ms L100.BLTMMD-VFTTP-54.verizon-gni.net [188.8.131.52] 3 7 ms 6 ms 6 ms G6-3-354.BLTMMD-LCR-03.verizon-gni.net [184.108.40.206] 4 8 ms 10 ms 10 ms so-9-2-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [220.127.116.11] 5 10 ms 11 ms 8 ms 0.so-4-1-0.XL3.IAD8.ALTER.NET [18.104.22.168] 6 16 ms 8 ms 15 ms TenGigE0-4-0-0.GW7.IAD8.ALTER.NET [22.214.171.124] 7 39 ms 40 ms 39 ms google-gw.customer.alter.net [126.96.36.199] 8 13 ms 14 ms 15 ms 188.8.131.52 9 19 ms 26 ms 27 ms 184.108.40.206 10 18 ms 15 ms 13 ms iad04s01-in-f147.1e100.net [220.127.116.11]
01-17-2011 03:27 PM - edited 01-17-2011 03:30 PM