01-25-2014 08:44 AM
Chuckh1958: This is what we've learned so far.
Solutions gleaned from this thread and elsewhere:
1) Disconnect whatever device the router is choking on (security DVR, for example)
2) Ditch the Rev. I and go with an earlier Actiontec router (Rev. F, preferably)
3) Ditch the Rev. I, switch to ethernet and buy a third-party router (although there's some disagreement whether this actually works)
4) Tweak router settings -- disable UPnP, assign a static channel, etc. (This seems to work for some, but not for the vast majority of us.)
Bottom line, it looks like a problem with the Rev. I, which we suspect has buggy firmware. It's been difficult to get confirmation that new firmware is in the works, but I've heard rumors of Q1.
If you call Verizon for support, please ask when they expect new firmware to be delivered.
01-25-2014 09:03 AM
A tech might be able to help by reading your logs, I dunno. It's been suggested to me that I try disconnecting devices one at a time until the rebooting stops. Trial and error, basically.
I've been unwilling to do that, however, since my devices worked fine before I upgraded to the Rev. I and, really, what's the point of having an internet-ready wireless device if you can't connect to the internet? I'm not willing to stop using any of my devices simply because the Rev. I is buggy.
01-25-2014 09:33 AM
Can someone speak more to the idea of having the ethernet port enabled on the ONT box? I wouldn't mind buying a wifi router if I can just plug it into the ONT box. Is this actually possible? What happens to the verizon router does it just hang off the wifi router? I could care less if the verizon router reboots as long as my internet stays up... I know I've read a few posts about this, but nothing seemed definative.. If someone could go into more detail about how to set it up.
You'll find the step by step details that I posted on how to do this on page 17 of this thread.
01-25-2014 09:58 AM
01-25-2014 02:57 PM - edited 01-25-2014 04:14 PM
Chuckh1958: From a FAQ found on Verizon's site:
Verizon monitors the health of customer connections and receives some data from the router/modem. For example, we get updates when certain events occur, such as the router/modem being reset to factory defaults. Verizon also pushes out updated firmware to the router/modem and may make configuration/setting changes as-needed to add features, correct bugs and improve security.
Wish they were monitoring the health of my connection a little more closely.