×

Switch Account

Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

SOLVED
Reply
Contributor ryanbuckner
Contributor
Posts: 1
Registered: ‎04-25-2015

strangely things appear to be getting worse. I have a MI424WR-GEN3I and just over the past 3 weeks my 2 NEST thermostats keep falling off the network. The wireless is also terribly slow and reboot occur often. 

 

I can't wait to leave Verizon.  I regretted buying FIOS but I was convince my internet would be screaming fast and the Triple Play would be cheaper than DirecTV +Vonage + COX. 

 

What's the penalty for leaving the contract 1 yr early? 

 

Contributor lbanks
Contributor
Posts: 1
Registered: ‎07-15-2015

I cannot believe so many people are having this disconnect/reboot problem for so long. I've been having this same problem for about 4 months now. Verizon has replaced my Actiontec router twice (MI424WR-GEN3I) but the problem still happens, as many as 10 intermittent disconnections/reboots a day. It's so frustrating. Verizon should refund our money or fix this problem now.

Highlighted
Contributor onyb
Contributor
Posts: 1
Registered: ‎08-28-2015

Hi all.

I did not read every post in this thread.

 

If your Actiontec MI424WR router is rebooting like every 60min then try this.

 

Select 'Advance Security Settings' under 'Wireless Settings'.

Select the 'WPA2' Bullet.

Under 'Encryption Algorithm' Change the number '3600' to '86400' (3600 x 24hrs).

'Apply'.

 

Even when the Wireless Bullet is set to off, for me, my router would reboot every

60 minutes. This changes it to 24hrs.

 

After this solved my problem and since I usually have wireless turned off, this is

what I now do to turn wireless off/on.

 

Under 'My Network' select 'Network Connections'.

Select 'Network ("your network")' Under 'Name'.

At the bottom select 'Settings'.

Scroll down and deselect 'Wireless Access Point'.

'Apply'

 

Takes a few more clicks to turn wireless on/off, but this results in zero rebooting or disconnecting

issues.

 

lat, tb

 

 

Contributor MatthewG0
Contributor
Posts: 1
Registered: ‎09-30-2016

Appreciate those troubleshooting tips, but my router also reboots frequently, without warning, and I do not use it as a wireless access point, never have.  But it is still very flaky and sometimes goes down over a couple days time with only intermittent periods of uptime.  I had Verizon tech out, but he did not help.

Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012

@MatthewG0 wrote:

Appreciate those troubleshooting tips, but my router also reboots frequently, without warning, and I do not use it as a wireless access point, never have.  But it is still very flaky and sometimes goes down over a couple days time with only intermittent periods of uptime.  I had Verizon tech out, but he did not help.



Note this thread is old and most people have found a fix.  Last post before yours was over a year ago.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.