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Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎01-21-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I'm just reporting in to say that my issue seems to have gone away.

 

Not sure what fixed it, but I didn't really change anything. It's been good for ~2 months probably.

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Silver Contributor IV
Silver Contributor IV
Posts: 526
Registered: ‎06-24-2010

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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@ohmyggg wrote:

I'm just reporting in to say that my issue seems to have gone away.

 

Not sure what fixed it, but I didn't really change anything. It's been good for ~2 months probably.


Yeah, I'm almost at 90 days now with no issues (knock wood). Not sure what happened, but the dramatic decrease in posts about this issue would seem to indicate that they discovered whatever the problem was.

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎01-21-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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sangs,

 

Yup, it seems pretty quiet around here. Guessing the issue was resolved.

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Contributor
Contributor
Posts: 3
Registered: ‎06-05-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I was having this same problem.   On a brand-new FIOS installation, the brand-new router would reboot itself many times an hour.  Verizon replaced the router with another one and the problem persisted.

 

My setup includes an Apple Airport Extreme that is running in bridge mode from the MI424WR.

 

A tech came over and found a cable was connected from a cat-5 output port on the Airport back to one of the output ports of the MI424WR -- a "loopback."    He said he's seen this quite a few times and it's now the first thing he checks for.     This had apparently been done during the initial installation and switchover from Cablevision, when cables were being disconnected and reconnected.

 

Things are running fine now, and I might wind up removing the Airport from the setup.

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Contributor
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Posts: 2
Registered: ‎06-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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Mine was rebooting at least once every 3 days- usually more often.  Verizon replaced the router, reset it to defaults, etc.- no improvement.  It just finished going over three weeks without rebooting, so I thought maybe the "fix" had made it to our area.  Then yesterday it rebooted at least three times, and so far once today.  I noticed after the first reboot that the firmware had gone from 40.21.10.2 to 40.21.10.3, so I thought maybe the first reboot or two were because it upgraded, but it seems like there have been too many now to blame them all on that.  The upgrade could have happened before the 3-week stretch, too- I hadn't checked in a while.

 

The system log reports both the WAN Coax and WAN Ethernet links going down and up every minute or two.  But I think that was happening even during the good period, so I don't know if it's related.

 

 

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Contributor
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Posts: 1
Registered: ‎06-23-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I would love it if mine dropped every 12-24 hours... I've been having a much more frequent issue where mine drops every 10-15 minutes. It's beyond frustrating. I had the old wireless G router originally, and Verizon sent me the wireless N. It worked great for about... 5 days, and then the crashing started up again... Oh and to note, it drops on both wired and wireless... I attempted to contact Verizon again today, but they couldn't find any sign of my service dropping... They recommended sending a tech out, but I'd much rather not have to pay someone to come out because an issue with their own system.

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Contributor
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Posts: 1
Registered: ‎06-24-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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Yeah, I have this problem too. A disconnect every hour or two for about 2 minutes then back on. Very frustrating.

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Contributor
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Posts: 2
Registered: ‎06-25-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I saw that someone posted that the issue seems resolved - far from it. I had started experiencing the same sort of issue even with my older generation router. I figured that it was just going bad and that I would upgrade to the newer one. WOW - I have had it a week and it is dropping every 10 minutes or more intermittnetly. I am at wits end trouble shooting it.

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Contributor
Contributor
Posts: 2
Registered: ‎06-25-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I just got my router and I am encountering the exact same issue at a disturbing frequency (10 minutes or less of connection time)

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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎07-29-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I have the Fios Router with two antennas.  Getting lots of reboots today.  I checked the router logs and the uptime shows that the router is going down.  But even when the router doesn't go down, I still get wireless connections dropping to wired devices on the network...  Zheesh.  Sad to see so many people are having similar problems.

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