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Verizon FiOS order still on hold and move In date is approaching

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sleid20
Contributor
Contributor
Posts: 1
Registered: ‎08-19-2020

Verizon FiOS order still on hold and move In date is approaching

Message 1 of 2
(299 Views)

Hello,

 

I placed an order for wifi installation for a new apartment and have already uploaded a lease agreement for verification. The move-in date is closing and my order is still on hold. I've already confirmed that the previous tenant's service has been cancelled but still haven't confirmed that the technician will be coming on the selected date. Can someone please help me with this so I can properly verify the account and have the wifi installed upon move-in?

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LawrenceC
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Posts: 10,519
Registered: ‎03-18-2013

Re: Verizon FiOS order still on hold and move In date is approaching

Message 2 of 2
(265 Views)

Hi sleid20,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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