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Verizon Fios A++++++++++++++++++

Verizon Fios A++++++++++++++++++

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Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 1 of 6
(1,397 Views)

I would like to thanks Verizon Customer Services,Technical Support and Moderator as well as Verizon Rep that supporting this Forum!!! i was having download speed problem since Fios was installed but Verizon resolved that problem month later!!!Almost over 45 Days and counting no more Download speed issue..................... 

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
5 REPLIES 5
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 2 of 6
(1,373 Views)

Good.
Do you know what they did to correct it?

Wondering if the same fix would help others.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 3 of 6
(1,368 Views)

Changing Router or ONT didn't solve the problem!!! Tech no four(Verizon sends five Tech over a month period)ran a ground wire(Green) from ONT to the Outlet that connect not power the ONT for grounding!!!Tech also suggest to cover the ONT(Face)with aluminium foil paper to minimize any interference may cause by other Devices or Cab Service Radio Frequency but I didn't do that....................

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Highlighted
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,357
Registered: ‎12-02-2012
Message 4 of 6
(1,336 Views)

If the ONT wasn't grounded properly, that certainly was bad.  Did that fix your issue?

 

Don't put tin foil over the ONT.  Building a proper Faraday cage is much more complicated and involves expensive filters on all the wires going through it.  If you're having radio frequency interference issues (RFI) form a co-located transmitter, you should make sure the transmitter is in spec.  Tin foil may create an antenna and make problems worse, not better.

 

Unfortunately, most Verizon techs have idea how to handle RFI.  They need to stick to the documented installation methods, as those have been developed to handle a wide range of environments.  Anyone who suggests tin foil clearly doesn't understand RFI issues.

 

Good Luck.

 

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 5 of 6
(1,308 Views)

My ONT is right next to my smart power meter and I haven't noticed any issues.

I agree sounds like someone has no idea what they are talking about.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 6 of 6
(1,274 Views)

ONT was grounded first time when FIOS was installed,Tech just added another layer of ground!!! And no I didn't put aluminum foil paper on the ONT!! I believe whatever fixed my download speed issue was from Verizon side.

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
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