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Verizon Fios Internet Doesn't Work

Posts: 1
Registered: ‎08-07-2020

Verizon Fios Internet Doesn't Work

Message 1 of 3

Just signed up for Fios and have been a paying customer for 3+ days now. Internet still doesn’t work no matter what I do (tried rebooting/plugging and unplugging everything). I get nothing but a solid yellow ring on my new router.


Today I called them around 9:30 am and they said the earliest their support team could get back to me was 5:15 pm. I had an urgent matter and couldn’t answer, and by the time I called back at 7 pm they said they were closed and no one could help me.


Getting really frustrated here..


Going to rail against them on social media before canceling service and switching to Xfinity. What total junk!

Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: Verizon Fios Internet Doesn't Work

Message 2 of 3

Normally a customer will make sure the service is working prior to the installer leaving.

in any case you have a 30 days total satisfaction guarantee on fios. So call them up and state that is what you are going to do.


good luck on your next service, it’s nice to have choice in your area.



Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Verizon Fios Internet Doesn't Work

Message 3 of 3

Try reaching out to support via twitter @verizonsupport.

They can be helpful.

What Internet speed did you purchase?

Are you using personal router or verizon router?

How are you connected to ONT?

Have you checked ONT for status lights?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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