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Verizon Fios Moving Disaster

Posts: 1
Registered: ‎11-26-2014

Verizon Fios Moving Disaster

Message 1 of 2

I have been contacting Verizon over the phone for a week about me moving my services in  4 days. Not once when calling 4 times did I receive any update on the tickets that I opened with support. I am moving into a new development that has Verizon fios pre wired into the house and setup and they I have been told that its not there. I have been to the site and the unit it wired through the wall to a Verizon box in the utility closet labeled Verizon fios, so it is installed. I have been told my support that they are escalating the ticket to get ahold of engineering. Well.... all support people told me the same thing that  it was escalated, well I never heard one word. This is extremely disappointing as I like the service of the product, but the service required by techs to install and follow through is not followed at all. WHY is it so hard to follow up on issue that has been called upon multiple times, and has been escalated. The worst part is,the tech today 11/26 told me after I told her that I was disappointed in the lack of response in the past week, she replied with " Well that sucks". Are you kidding me! WHY CANT YOU JUST SEND A TECH TO THE ADDRESS!!!

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Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon Fios Moving Disaster

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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