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Verizon Fios Router not connecting to Google Home products???

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Contributor
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Posts: 1
Registered: ‎11-20-2018

Verizon Fios Router not connecting to Google Home products???

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I recieved a Google Home Mini and for a month or two it connected perfectly fine to my wifi. When I moved (I didn't change routers or service or my internet plan) I suddently could not connect my Google Home to the wifi.

 

The message from the Mini basically states that the Google Home and Phone are connected to networks unable to talk to one another and that I need to change my router settings. It suggests diasbling AP (access point) isolation on my router. Can someone tell me how to go about this. I'd really like to be able to use my google devices.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,407
Registered: ‎05-16-2009

Re: Verizon Fios Router not connecting to Google Home products???

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Did you see this ?

 

Change the Wi-Fi network of Google Home

https://support.google.com/googlehome/answer/7170507

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

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They may have since they never replied back after I posted the first links 😀

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Contributor
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Posts: 2
Registered: ‎03-26-2019

Re: Verizon Fios Router not connecting to Google Home products???

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No, it is router specifc. Your links aren't helping anyone; people already know how to set up the Google Home device.  I ran into this issue when trying to set up the 7th Google home device on our home network.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

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Since you are thread jumping it is the correct links to set up the google devices.

they are not router specific. Because people use different routers.

my links were from the device set up sites and other sites that explain step by step what to do.

 

 

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Contributor
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Posts: 2
Registered: ‎08-31-2019

Re: Verizon Fios Router not connecting to Google Home products???

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I finally figured this out after hours of frustration! 

 

In you verizon router (mine is the G1100) go to: 

 

Advanced—> Routing

 

Uncheck the box for Internet Management Group Protocol (IMGP) and click Apply.

 

Next go through the normal google home mini device setup and it will no longer fail at the very end.

 

 

 

 

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Contributor
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Posts: 2
Registered: ‎08-11-2019

Re: Verizon Fios Router not connecting to Google Home products???

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I had same prob as you stated...have (HAD) total of 11 Google devices all working for months.  3 minis are completely dead and they replaced 2 as it is a Known defect this part breaks in about a year.

Today only have 6 devices.

Refuse to purchase more as Google has Worst CS in this field of electronics.

 

Did you ever find a real solution?  I thought it .at be the FiOS router dropping or disconnecting the devices randomly.  

No person anywhere seems to read and respond this specific issue.  

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Trivia Champ
Trivia Champ
Posts: 5,927
Registered: ‎09-24-2008

Re: Verizon Fios Router not connecting to Google Home products???

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See the thread Cannot connect to Google or other Google products but can ping to the sites

 

How it is solved, includes the work around.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
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Posts: 1
Registered: ‎06-27-2020

Re: Verizon Fios Router not connecting to Google Home products???

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I wish this had worked for me, alas, no luck 

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