Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Verizon Fios Router not connecting to Google Home products???

SOLVED
Reply
insomniac
Contributor
Contributor
Posts: 1
Registered: ‎11-20-2018

Verizon Fios Router not connecting to Google Home products???

Message 1 of 10
(11,140 Views)

I recieved a Google Home Mini and for a month or two it connected perfectly fine to my wifi. When I moved (I didn't change routers or service or my internet plan) I suddently could not connect my Google Home to the wifi.

 

The message from the Mini basically states that the Google Home and Phone are connected to networks unable to talk to one another and that I need to change my router settings. It suggests diasbling AP (access point) isolation on my router. Can someone tell me how to go about this. I'd really like to be able to use my google devices.

1 ACCEPTED SOLUTION

Accepted Solutions
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

Message 2 of 10
(11,115 Views)
9 REPLIES 9
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

Message 2 of 10
(11,116 Views)
TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: Verizon Fios Router not connecting to Google Home products???

Message 3 of 10
(11,071 Views)

Did you see this ?

 

Change the Wi-Fi network of Google Home

https://support.google.com/googlehome/answer/7170507

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

Message 4 of 10
(11,037 Views)

They may have since they never replied back after I posted the first links 😀

meechpin
Contributor
Contributor
Posts: 2
Registered: ‎03-26-2019

Re: Verizon Fios Router not connecting to Google Home products???

Message 5 of 10
(10,084 Views)

No, it is router specifc. Your links aren't helping anyone; people already know how to set up the Google Home device.  I ran into this issue when trying to set up the 7th Google home device on our home network.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Verizon Fios Router not connecting to Google Home products???

Message 6 of 10
(10,074 Views)

Since you are thread jumping it is the correct links to set up the google devices.

they are not router specific. Because people use different routers.

my links were from the device set up sites and other sites that explain step by step what to do.

 

 

Ladybug3777
Contributor
Contributor
Posts: 2
Registered: ‎08-31-2019

Re: Verizon Fios Router not connecting to Google Home products???

Message 7 of 10
(8,136 Views)

I finally figured this out after hours of frustration! 

 

In you verizon router (mine is the G1100) go to: 

 

Advanced—> Routing

 

Uncheck the box for Internet Management Group Protocol (IMGP) and click Apply.

 

Next go through the normal google home mini device setup and it will no longer fail at the very end.

 

 

 

 

JR3
Contributor
Contributor
Posts: 2
Registered: ‎08-11-2019

Re: Verizon Fios Router not connecting to Google Home products???

Message 8 of 10
(6,186 Views)

I had same prob as you stated...have (HAD) total of 11 Google devices all working for months.  3 minis are completely dead and they replaced 2 as it is a Known defect this part breaks in about a year.

Today only have 6 devices.

Refuse to purchase more as Google has Worst CS in this field of electronics.

 

Did you ever find a real solution?  I thought it .at be the FiOS router dropping or disconnecting the devices randomly.  

No person anywhere seems to read and respond this specific issue.  

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,071
Registered: ‎09-24-2008

Re: Verizon Fios Router not connecting to Google Home products???

Message 9 of 10
(6,079 Views)

See the thread Cannot connect to Google or other Google products but can ping to the sites

 

How it is solved, includes the work around.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

wpalmerj
Contributor
Contributor
Posts: 1
Registered: ‎06-27-2020

Re: Verizon Fios Router not connecting to Google Home products???

Message 10 of 10
(4,705 Views)

I wish this had worked for me, alas, no luck 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title