08-01-2016 09:50 PM
09-06-2016 11:50 PM
I had issue with them coming out. I think if the tech misses first call it screws the whole ticket.
AFter a week with no tv or internet i called cancellations department. They had tech come from south jersey 2 hours away on a sunday to "REPLACE MY POWER ADAPTER on the ONT"
09-07-2016 09:06 AM
Can you list the Cancellations number please. I have had no voice service since the storm, and right now they are easter egging it when they show up at all. Techs are stretch too thin, I understand that, but up until now I have been the guy at the bottom of the list
09-07-2016 10:27 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.