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Verizon Forcing Upgrades & Installation Fees or More Expensive Slower Internet

Verizon Forcing Upgrades & Installation Fees or More Expensive Slower Internet

Copper Contributor wildcat07
Copper Contributor
Posts: 10
Registered: ‎05-27-2013

I am nearing the end of a two year contract for 75 Mbps internet and TV for $90 per month.  I went to look at a new contract and only saw options for 100 Mbps ($110/month) and 300 Mbps ($120/month) internet, both of which require a $150 "installation" charge to upgrade infrastructure. I am single and don't think I need anything faster (especially with the extra required cost).  I went online to chat about what Verizon could do and the "best offer" for my current package was more than $130/month.  I was told that the other offers were cheaper because the speeds were faster (which makes no sense and runs counter to how pricing had been before).


Seems to me Verizon is forcing more revenue from their customers by either charging them a lot more for slower speeds or making them pay one time fees for existing customers to get the best pricing (also by buying more speed than they might need).  Safe to say this has me considering Comcast if this is how Verizon is now treating long-time customers.


Anyone else having this issue?

Gold Contributor VII
Gold Contributor VII
Posts: 4,856
Registered: ‎10-18-2016
Message 2 of 3

Those lower costs are for new customer pricing. Alas you aren’t a new customer.

you could leave and go to cable.


or you can terminate verizon service and have your wife, girlfriend, relative sign up for gigabyte internet $79 and you can always get a streaming tv service and you save money on those costs. If you use your own router you save $144 a year etc.


thoughts to ponder. 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,761
Registered: ‎11-04-2008

As stated above, you aren't a new customer.

Wouldn't be surprised when your contract is up with Comcast (assuming you switch) also rises to be more than what new customers get.

Providers use teaser rates to get people to sign up then raise when contracts expire.

Most people don't want to keep hopping to chase a better deal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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