05-07-2020 04:07 PM
Hi, I'm unable to login to my fios router (quantum gateway). the login seems to be stuck at admin and is grayed out. ive tried the password i had set initially and that doesn't work, neither does the one on the side of the router. ive tried different browsers and even rebooted. while my internet is working i need to look and potentially change the advanced settings config on my router. I'd like to avoid having to reset the router altogether. anyone seen this or have any ideas
05-09-2020 07:48 AM
The other poster gave you good advice. It’s much simpler to hold the reset button in for a 20 second count then you can access the router. With admin-then password from the router sticker.
please remember to use the router password and not the wifi password. You cannot get into the router settings with the wifi password used with your wireless SSID
you don’t lose anything since you never made any changes other than your password.