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Verizon Home Network Protection

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Home Network Protection

Message 11 of 36
(3,487 Views)

As I have posted before, you must contact McAfee to get assistance getting this blight off your system (router) there is a McAfee uninstall program on the web if you do a google search. 

 

This home protection as you have found is not good. Verizon never should have made it that it cannot be uninstalled but it never thinks of the harm. 

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Contributor
Contributor
Posts: 1
Registered: ‎01-14-2019

Re: Verizon Home Network Protection

Message 12 of 36
(3,399 Views)

Verizon Fios app is having problems. They are apparently aware and are working on a fix. You will not be able to access the parental controls from your cell phone or ipad until they update the app with a fix. Access the parental controls from a router on a computer. Use chrome not Internet explorer. 

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Contributor
Contributor
Posts: 3
Registered: ‎01-17-2019

Re: Verizon Home Network Protection

Message 13 of 36
(3,357 Views)

There is no such drop down

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Contributor
Contributor
Posts: 3
Registered: ‎01-17-2019

Re: Verizon Home Network Protection

Message 14 of 36
(3,358 Views)

There is no “security settings” in there

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Contributor
Contributor
Posts: 3
Registered: ‎01-17-2019

Re: Verizon Home Network Protection

Message 15 of 36
(3,357 Views)

This is not working either

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Home Network Protection

Message 16 of 36
(3,327 Views)

There is a poster stating click on the three ... dots and then you can scroll down and turn it off. No one at two other forums I visit have a easy solution.

 

easiest solution reset the router back to day 1 or buy your own router which Verizon cannot mess with.

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Contributor
Contributor
Posts: 2
Registered: ‎12-02-2018

Re: Verizon Home Network Protection

Message 17 of 36
(3,134 Views)

Shutting it off does not remove it. You can't access parental controls even when you shut if off from a web browser.  Tells you to use the app

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Verizon Home Network Protection

Message 18 of 36
(3,132 Views)

As I said so far I have read it is not easy to turn it off.

but a full reset of the router should disable it. Or buy your own router like an Asus or Netgear which cannot be messed with via Verizon 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-30-2012

Re: Verizon Home Network Protection

Message 19 of 36
(3,051 Views)

Top right corner of app are three vertical dots. Click there and you'll see the "Account & Settings" menu option. However, if you're seeing the stupid "We are activating your service. Check back soon." message, the option to disable home network security isn't there.  Catch-22 - you can't remove it until it works, and you want to remove it because it doesn't work.  Stupid UX.

 

And I wish the people that respond by telling you to go to the router via your browser to remove it actually verified there's an option to do that before posting a solution that isn't there...

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Contributor
Contributor
Posts: 4
Registered: ‎02-14-2019

Re: Verizon Home Network Protection

Message 20 of 36
(3,022 Views)

I’m going on 3 months. No one from Verizon can figure it out. Great service 🙄👏🏻

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