Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Verizon In Home Agent Question

Posts: 1
Registered: ‎07-09-2010

Verizon In Home Agent Question

Message 1 of 4

Hello everyone,


When the tech guy came over to my place to set up the connection, he decided to use my brother's laptop to connect. (He watched my place while I was at work). During the process, he downloaded the Verizon In Home Agent and some other information onto his laptop.


Since he is not the one living here or paying for the internet, is there a way to transfer the Agent to another computer? Is the Agent required for internet connection? I thought I would ask before he does something rash like uninstall the programs.


Thank you for your help!



Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Verizon In Home Agent Question

Message 2 of 4

You don't need the agent software.   In fact, some here will tell you it causes more problems that it helps diagnose.


If you feel really attached to it, you can download and install it on your machine any time you like.

Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Verizon In Home Agent Question

Message 3 of 4

Here is a link to the Verizon Internet board that explains more about the in home agent, what it does, and where to download it.

Posts: 14
Registered: ‎07-12-2010

Re: Verizon In Home Agent Question

Message 4 of 4


Verizon's  In Home Agent is bloatware that supposedly reduces call volume to their call centers.


Uninstall it along with ANY Verizon software on your computer.


Yes,  their installs require installing all this garbage unsupported software to your PC.   Which more people knew what a 'virtual machine' is.   Would make the Fios install less of a hassle to the end user. 

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.