Customers With Disabilities
Posts: 7
Registered: ‎12-03-2012
0 Kudos

Verizon ONT keeps turning off randomly. I must manually reset each time, help!

As the title states, the ONT will randomly turn off, and in order for me to restore TV and internet, I have to unplug the ONT from the wall, unplug the battery backup, plug the battery backup in again, then plug the ONT into the wall.


I have had THREE technicians out this week, each stating they fixed the problem.  Alas, each time, a couple hours after they leave, the ONT shuts off again... it is driving me insane, and I am quickly losing my patience.  Has anyone experienced this before?  Anyone have any tips as to what I should tell the 4th tech to do in order to fix the problem?  


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