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Verizon Slamming with extra service

Verizon Slamming with extra service

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Contributor VERIZONslammed
Contributor
Posts: 4
Registered: ‎08-25-2011
Message 1 of 3
(598 Views)

Ordered Fios Internet (only) and discovered before technician left that FiOS phone service was also installed -- not on order.  Verizon refusing to remove service even though I have the original order (paper print and electronic save) that indicates only Internet service was ordered.  Service person says this is almost standard practice and will be very difficult and take many phone calls or emails to undo this mistake.  Another VERIZON HELL!!!!  Think twice before ordering FiOS....

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Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 2 of 3
(574 Views)

@VERIZONslammed wrote:

Ordered Fios Internet (only) and discovered before technician left that FiOS phone service was also installed -- not on order.  Verizon refusing to remove service even though I have the original order (paper print and electronic save) that indicates only Internet service was ordered.  Service person says this is almost standard practice and will be very difficult and take many phone calls or emails to undo this mistake.  Another VERIZON HELL!!!!  Think twice before ordering FiOS....


   Try calling your local Verizon store (not wireless). They have been very helpful for us in resolving issues

   such as this.

 

   Good luck!

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010
Message 3 of 3
(569 Views)

We are sorry for the inconvenience.  This requires an agent that can review your account details. 

 

Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 

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