I have tried running the Verizon speed test on both Chrome and Firefox both become non responsive. I have no idea what code Verizon runs but it sure plays havoc on the browsers. Both ask permission to run JAVA which I approve, but still locks up.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/