I have been using Verizon Fios (Internet, TV, Landphone) for a year and had to cancel the service due to relocation to a building that is not compatible with Verizon Fios. Therefore, I had cancelled my service per July 9th. HOWEVER, I keep getting notifications that there are bills outstanding (from months of July tand August) that I do not have to pay. I have a confirmation email and everything from Verizon and called already 4 TIMES and was promised that this will be fixed, unsuccessfully. Also, I was asking every single time for a box to return their HD box etc.
I fear that my credit score etc. will be suffering due to their fault and believe they should be held liable.
08-29-2017 06:32 AM
I don't know what state you live in but you can contact your states public service commission or public utilities commission and have them intercede.
you can also file a complaint at http://www.fcc.gov and file an online complaint.
yes you can also do what you posted as a remedy.
As far as the set top boxes etc. you may have a physical fios store in your locale that often times is also a Verizon wireless store (corporate) you can return there and get a receipt for the return.
another thing you can do is send a letter of dispute with copies of your account closure as well as any letters or emails from Verizon to your billing address that you send your payment to. Under the Fair Debt Collections Act it must be certified return receipt requested. This should stop the credit reporting as in arrears.
do this now. Don't wait.
08-29-2017 06:34 AM
Oh I forgot. If you are in a year one of a two year contract you may be getting invoiced for an early termination fee.
check your invoice.
08-29-2017 10:34 AM
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