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Verizon Wants Me to Return My Own Equipment

Verizon Wants Me to Return My Own Equipment

Contributor layadomso
Posts: 1
Registered: ‎05-21-2019
Message 1 of 2

I received a return box from Verizon today to send back my equipment after a disconnection. Inside, there is a receipt that lists the items they are expecting me to return. One of them is G1100, the FIOS internet gateway. But the gateway we've been using belongs to us - we bought it on Amazon when we set up our account at a previous address. There has never been an equipment charge for this gateway on our bill, so they should know that it's not theirs. Any advice on getting this resolved? I have a feeling if I return the set top box only, I will be receiving a bill for OUR gateway soon....

Moderator Moderator
Posts: 8,875
Registered: ‎03-18-2013
Message 2 of 2

Hi layadomso,


It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon.

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