Hi,
I am trying the forum as a last ditch effort to get my money refunded from Verizon.
When I closed my account, I forgot to stop the automatic payment from my bank and overpaid for a month of service.
Verizon for months has sent me statements showing a credit of $122.54 but they have not sent me a check or deposited it back to my bank despite multiple phone calls and promises to do so "in the next billing cycle".
I am so frustrated and angry at this point that I am planning on filing a complaint with the Better Business Bureau and the State of Texas Attorney Generals Office of Consumer
Protection. I have written a letter to their corporate office saying so and have gotten no response.
Someone please help! This is my money, NOT Verizon's!
They have NO RIGHT to keep it, and I consider this a theft.
Hi crawfords_tx,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
Hi Lawrence,
I surely hope this can be resolved. I am awaiting contact from an agent.
Thank you.
Did it get resolved? Did you get your money back?
Start a new topic or ask questions in the open forum.
