Verizon ability to connect remotely to MAC!
cjacobs001
Contributor - Level 3
Supposed to be available today.  is it working yet?  What's it like?  did it work?
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Re: Verizon ability to connect remotely to MAC!
CharlesH
Specialist - Level 1
Yes we now have the ability to connect to Macs and remote desktop. Other additions too were made to the software but...It's works well!
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Re: Verizon ability to connect remotely to MAC!
miguel_chavez
Enthusiast - Level 2

@CharlesH wrote:
Yes we now have the ability to connect to Macs and remote desktop. Other additions too were made to the software but...It's works well!

Can you spell out what you mean here? Are you saying Verizon tech support can now tap into a customer's Mac via Apple Remote Desktop and therefore control the Mac? Anything else additional that pertains to the Mac?  Thanks much!

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Re: Verizon ability to connect remotely to MAC!
CharlesH
Specialist - Level 1

No that's pretty much it.

NOTE: We can only assist in helping you getting email working and wireless network connection working, anything other issues you are having with you MAC, you should contact Apple.

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Re: Verizon ability to connect remotely to MAC!
miguel_chavez
Enthusiast - Level 2

@CharlesH wrote:

No that's pretty much it.


Well that's certainly welcome news. Since you're not mentioning "Back to my Mac" then I assume the Techs are able to connect to a particular subnet a customer is sitting on, in order to see their router?  Pretty cool.


@CharlesH wrote:

NOTE: We can only assist in helping you getting email working and wireless network connection working, anything other issues you are having with you MAC, you should contact Apple.


 Of course!  Thanks for your quick reply.

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Re: Verizon ability to connect remotely to MAC!
CharlesH
Specialist - Level 1
Message Edited by CharlesH on 05-29-2009 03:51 PM
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Re: Verizon ability to connect remotely to MAC!
Bob_Robertson
Specialist - Level 1

Verizon uses a tool called Go To Assist.... you can read all about it on Go To Assist's website.... Go to assit has had the ability to work on a Mac for a while, but apparently Verizon just recently got that upgrade...

In a nutshell, it allows the tech suppport rep to access the Customers PC or Mac, view their screen, use thier mouse and keyboard

Good stuff

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Re: Verizon ability to connect remotely to MAC!
miguel_chavez
Enthusiast - Level 2
Not to be a wet mop but that's completely opposite of using Apple Remote Desktop. LOL!  Still good to see progress being made on that platform though.
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