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Re: Verizon can't fix my issue
budmaceone
Enthusiast - Level 3
‎02-05-2009 12:33 PM
@TimSykes wrote:

ok lets try to disable the card 

control pannel -->  Network Connections -->  right click on the Local Area Connection (the active one) --> click disable (let it stay disabled for a few minutes) --? right click --> click enable

after that  try the start --> cmd --> type ipconfig/release then enter

next type ipconfig/renew

ok, did both still not loading

also tell them our menu/program guide for the TV is now not showing any info on our cable.
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Re: Verizon can't fix my issue
TimSykes
Specialist - Level 2
‎02-05-2009 12:37 PM
Yeah he let Techman know all of that. 
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Re: Verizon can't fix my issue
Techman28
Master - Level 1
‎02-05-2009 12:40 PM

ok guys I got this give me a moment to read up on everything

Bud are you at the house right now or is your wife still feeding the info to ya

Message Edited by Techman28 on 02-05-2009 02:40 PM
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Re: Verizon can't fix my issue
budmaceone
Enthusiast - Level 3
‎02-05-2009 12:42 PM

wife is relaying the info, i'll be home soon.

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Re: Verizon can't fix my issue
Techman28
Master - Level 1
‎02-05-2009 01:15 PM
ok gotcha I did leave a message on the home phone #  advising to try to reboot the computers and powercycle the router and then new settings should take and be up and running again
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Re: Verizon can't fix my issue
budmaceone
Enthusiast - Level 3
‎02-05-2009 02:25 PM
techman28   We are at home. Please give us a call ASAP
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Re: Verizon can't fix my issue
budmaceone
Enthusiast - Level 3
‎02-05-2009 05:57 PM

After many hrs of dealing with frustrating support reps.  I'm talking to you Manager Dave in CA.  I finally found a great group to work with who resolved my issue.

The issue is when I upgraded my srvc from 10/5 to 20 the cross connect got f'd up.  They had to take the cross connect down and rebuild it from scratch.

Props to Brian who came out and Peter in RI.  All is working.

  

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Re: Verizon can't fix my issue
Techman28
Master - Level 1
‎02-05-2009 06:54 PM

did you get my voicemail Budmaceone?

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Re: Verizon can't fix my issue
budmaceone
Enthusiast - Level 3
‎02-05-2009 06:57 PM
i got you vm around 4pm EST - Issue was not resolved here till bout 9pm.   Did you read my resolution?  thoughts?  common issue?
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Re: Verizon can't fix my issue
Techman28
Master - Level 1
‎02-05-2009 07:05 PM

I don't normally see a change order kill cross connects out of an ONT I'll have to take a look at it but I did have a Network Tech rebuild them I'll have to speak to him on Monday since he is off until then.

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