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Verizon cancelled my Service!

Verizon cancelled my Service!

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Contributor Vwik
Contributor
Posts: 4
Registered: ‎12-14-2018
Message 1 of 2
(296 Views)

 My wife went to return the Verizon router, and they accidentally cancelled our internet service. The person hit the wrong button apparently. Really?? It's 2018, are there no validations on their systems?

 

Cant even get in touch with a human on the phone because they dont recognize the information in the system. Stores don't provide services anymore, so cannot even talk to anyone to resolve this. 

 

Apparently now I need to sign up again and wait for them to assign me a installation slot.  This is beyond ridiculous.  Who can I talk to to help resolve this matter??

1 REPLY 1
Moderator Moderator
Moderator
Posts: 2,020
Registered: ‎03-10-2011
Message 2 of 2
(282 Views)

Hi Vwik

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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