07-14-2019 12:01 AM - edited 07-14-2019 12:05 AM
Two months ago my family has decided to switch from Verizon Fios to another internet provider, due to financial issues. However, I never knew that the internet only plan doesn't give a prorated refund, and so I was screwed over with two internets for the month of June. I figured that since I'm not getting my money back, and a Verizon rep had also suggested taking full advantage of this month's service by disconnecting prior to 6/27, where the new term starts. It's only later that I was told that it takes a few days for a call to disconnect to be in effect, the initial rep also didn't tell me that I could schedule a disconnection with her. I called 2 days prior to the deadline, but it took 4 days to disconnect, which means I'm stuck with another bill. To make matters worse, I couldn't even use this month's service, not even a day, because I returned the equipment on 6/27, spot on, and its disconnect after 2 days. I talked to many Verizon reps after learning the bill, many agreed and sympathizes with me that I shouldn't be charged for the service that I didn't receive. But it's only when I called the billing department that they claim and stick to the fact that the "bill is valid" like they not even trying to talk or reason with me. I even mailed a notice of customer dispute trying to set up voluntary mediation which, for a solid ten days, has never been responded. I do not wish to make the matter bigger over a $100 bill or be charged for more money(late payment fee), so I have made my payment. But I'm utterly disappointed in Verizon's way of handling this issue. Great last impression.
07-14-2019 08:23 AM
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