When Verizon decided to increase my bill when my contract was over, I decided I needed to find ways to trim costs. I started with my router rental. I looked on this forum to find that, indeed, you can buy your own router and hoop it up easily. That is what I did. I returned Verizon's router and retained the receipt. In October, I received a bill showing the router rental. I called and the rep removed the charges and he did and credited me $10 for 2 months of router rental. In my November bill, this charge re-appeared. No one seems to be able to explain why this is. After being on the phone with the representative for 50 minutes,I was told that a specialist would call to explain this to me. So far, 28 hours later, no phone call, no explaination. I think this is a tactic to see if I will give up and go away.
Contact your states Public Utilities Commission or Public Service Commission and file a complaint. Do a google search to get the proper state agency.
and no, if they say pay it first and then they will credit it....say no way.
the state agency should have a phone number and online complaint portal. I would call for faster service.
Hi SuzeQ,
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