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Verizon couldn't connect wireless

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trayadams
Contributor
Contributor
Posts: 1
Registered: ‎08-31-2009

Verizon couldn't connect wireless

Message 1 of 7
(6,773 Views)

 

 

Verizon installed my Fios last week. I had been a Comcast video, voice and data customer.  I had a Motorola modem and used a D-link wireless router.  When they tried to get my computer to connect to the signal from the new Verizon router, it would not recognize it.  It was there and the wireless was strong, but none of my computers would connect. Not the hard wired desktop nor the wireless desktop or even my work laptop. All of these had been working on the Comcast system.

 

The installers said that my computers had been "married" to the D-link router and they probably knew how to fix it but couldn't touch it. I hadnot installed any D-link software on my work laptop and I don.t think I had done so on the other desktop. What did they mean?

 

They then connected the D-link router  downstream of the Verizon router and wired it into my desktop. I get internet on the hard wired computer, but the wireless doesn't work.

 

Any ideas of how I get the wireless to work?

6 REPLIES 6
VZ_JoeD
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Verizon couldn't connect wireless

Message 2 of 7
(6,751 Views)

Hello..Are you using the correct wep key and SSID off of the Verizon Router?  If you would like me to call so we can discuss this further please Private message me your phone #..Thanks

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

VZ_JoeD
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Verizon couldn't connect wireless

Message 3 of 7
(6,690 Views)

Im glad we were able to get your 3 PC's up and running.  It was a pleasure working with you!

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

BrianMcD
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009

Re: Verizon couldn't connect wireless

Message 4 of 7
(6,677 Views)

And the Solution Was ???

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
VZ_JoeD
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Verizon couldn't connect wireless

Message 5 of 7
(6,677 Views)

We spoke and resolved the issue on the phone.  3 PC with 3 seperate issues actually.  1 was resolved by resetting the TCPIP stack another was resolved by saving the profile inside the Belkin usb adapter utility software and one was resolved inputting the correct wep key located inside the router..:)


Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,039
Registered: ‎09-24-2008

Re: Verizon couldn't connect wireless

Message 6 of 7
(6,669 Views)
Ok, do not forget to mark as solved..

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Verizon couldn't connect wireless

Message 7 of 7
(6,659 Views)

Stop knocking on the new guy.  =P

 

As you know, the user who created the thread would have to mark that thread as being resolved.

 

Thanks!

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