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Verizon doesn't honor 30 days Money Back Guarantee

Verizon doesn't honor 30 days Money Back Guarantee

Contributor seekle
Posts: 2
Registered: ‎04-26-2019
Message 1 of 2

I need some help here.  I installed Verizon Fios becuase I knew they have 14 days, or 30 days money back Guarantee, if I am not satisfied for any reason.   


I canceled my service within 7 days, because I wasnt' happy with their speed.   Now they don't honor money back guarantee. 


Can anyone tell me where I can find the term?  In addition, they charged me $99 for technician coming out.  I didnt' know about this charge.




Moderator Moderator
Posts: 2,011
Registered: ‎03-10-2011
Message 2 of 2

Hi seekle


Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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