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Verizon fios router wi-fi trouble

Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎03-08-2019

Verizon fios router wi-fi trouble

Message 1 of 2

Wi-fi connection using Verizon FIOS router stops 1 - 5 minutes.  All wi-fi devices will stop and restart at the approximate same time.


Sometimes a connected device reports that the router can't be found, sometimes reports that the ISP can't  be connected.  Minutes later, all is OK. I have already run Verizon troubleshooter, moved the router, and rebooted. 


My daughter thinks that the router is overwhelmed with too many wi-fi connections.  I have 3 Alexa devices, three cell phones,  2 wi-fi tablets, 3 laptops, and 2 desktop computers, 2 active wi-fi printers,  video games and Amazon-controlled devices.


1.  Does her hypothesis have merit?

2.  How to contact Verizon Internet support?  Email on web page  is unresponsive!

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: Verizon fios router wi-fi trouble

Message 2 of 2

Verizon recently did a firmware upgrade which may be the cause of your issue. Try hard reseting your router to see if it fixes your intermittent issues. 

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