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Verizon is a Scam!

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Contributor
Contributor
Posts: 1
Registered: ‎09-28-2013
Message 1 of 8
(980 Views)
My experience with Verizon has been the worst experience I have every had with any company. Poor customer service, the lack of knowledge of Verizon Reps., long call time and wait time, unethical billing practices, and unresolved issues that has been going on for over a month; All contribute to my lack of confidence or satisfaction with Verizon and the services they provide!
7 REPLIES 7
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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009
Message 2 of 8
(974 Views)

My experience has  been just the opposite. This is not directed at your post, but I liken internet access to owning a car. I have very limited knowledge about autos so I need to trust my mechanic to diagnose issue. AFA  internet access there are so many variables that troubleshooting can be very tedious if not impossible for some do it yourselfers. I worked with computers & networks for 20 + years and truly enjoy fixing issues and learning all I can.  Just knowing how to elevate issue to high level techs can be an art in and of itself though...

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 8
(915 Views)

If you could post some details of what your issue is, perhaps someone could offer advice.

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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-28-2013
Message 4 of 8
(913 Views)
I concur completely with you. It really does seem to me that Verizon is actually trying to push customers away and steer them toward their competitors. They just about never admit any wrongdoing, they lie and give me the run-around, they do not take me seriously when I approach them with a problem and I end up talking all day to people on the phone trying to convince anybody there is a problem, and if I do ever get upset and vent my frustrations even just a bit at them, they give me the silent treatment and treat me like the plague. As an IT professional myself, I know what to look for when troubleshooting IT problems and regardless of how I prove to them that I know what I am doing and am not an idiot, they still waste my time taking me through the most basic troubleshooting steps that I know from experience has nothing at all to do with my problem. Then, when all troubleshooting shows it is not my fault as I always knew, they still deny anything is wrong on their end, but then weeks later I find out it really was their fault. I have had the same experience over and over and over again. They apologize for any inconvenience they may create for you, but their apologies have become worthless to me because they never change or improve things. The problem I see, though, is that I do not think the alternative is any better. Correct me if I am wrong, but Comcast seems to have their own problems and they were voted in the top 1 or 2 worst in customer service. FIOS does have an advantage over Comcast I think in some ways, but whenever there is a problem, that advantage goes away immediately and makes me want to go back to Comcast. Honestly, I think Verizon does not really care if I do go back to Comcast. Obviously, I am just 1 man and so, unless it really hurts them where it counts in the pocketbook, they will not care to change. I will say that with any other company, there are some good people and some bad people. Unfortunately, it seems the good people are pushed to the side and overshadowed by all the bad people and it takes me many tries going through many bad people before I can even get to good person who is more than willing to help. I will also say that many of their field technicians who come to the house are actually pretty good. However, it seems like they are guarded like a hawk and it seems next to impossible sometimes to even get that far where a technician can help.
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Contributor
Contributor
Posts: 1
Registered: ‎09-28-2013
Message 5 of 8
(890 Views)

Here's the funny thing....I had to create a new forum name and VerizonSux, VerizonSux1, VerizonSux2 were all taken.  That sort of says what people think.

 

Sure, the TV works (some of the time), internet is ok, and my phone rings (usually with telemarketing calls), but all in all, Verizon has been the single worst company I have ever done business with in my 25 years of being a consumer.

 

Currently, the VOD option is not working at all.  In fact I have tried both TVs with no luck but I was able to rent a movie for $6, but now VOD won't let me watch it.  There is no way to issue a ticket over the TV.   So far the agent I am talking to has not been able to fix it (after going thru multiple prompts and waiting 5 mins to talk to someone).

 

Verizon's saving grace in many markets is that there are limited choices

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Contributor
Contributor
Posts: 1
Registered: ‎09-28-2013
Message 6 of 8
(863 Views)
Cox996 you are right the only componey that rises their price whenever they want. This isn't right and I'm sick of them will make the worst excuses that I've ever heard.
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Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013
Message 7 of 8
(813 Views)

Verizon is not any different than other ISPs or cable companies.  The business model targets people who pay their bill and don't call.  To keep expenses down, they have all out sourced large parts of their customer service organizations usually over seas.  They also are all having to deal with huge increases in data usage for video streaming.  

 

If you don't like Verizon switch to someone else, the customer support will be similar, but I have seen people who suffer from being on an overloaded node with ISP A and switching to ISP B did help a lot. The key is to find someone where you DON'T need to call customer support.

 

In terms of billing, the largest ISP in the US uses a billing system that is 20+ years old and is a freaking code driven nightmare.  Trying to get billing issues fixed with them is a joke.  If you escalate high enough they usually just give you a credit large enough to cover the issue, as actually getting the system to produce a correct bill in some cases is imposssible.

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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-28-2013
Message 8 of 8
(753 Views)
The way I see it, though, the alternatives are at least just as bad, if not even worse based on comments and other reviews I read online. Anybody have any thoughts on that? I think you are taking a gamble when canceling with 1 and going with another and I think Verizon knows that and is why they do not scream violently into the night when a customer threatens to leave. In fact, I imagine they probably laugh their heads off. I have read comments of people leaving Verizon to go with Comcast and vice versa and they give many of the same reasons for leaving, ironically. For now, Comcast and Verizon seem to be the 2 big companies. Then, you have DirectTV, AT&T, COX, etc. But, I do not really know if customer support and service would be better or worse at a smaller company. Not to say COX, for example is small, but relative to Verizon, yes.
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