To get me to agree to sign up for another 2 years of "service", Verizon FIOS rep promised that the $149.99 setup fee would be deducted from my bill if I upgraded my internet. It has not been deducted - it's on my current bill, and now, customer "service" is saying that they have no record of that commitment. I am growing pretty tired of being lied to. How do I deal with this? I don't really want to cancel my service and go back to comcast, but will if I can't get this solved without more frustration. I'm not stupid and I'm sick of being treated that way.
I am a little confused? Why is there even a set up fee to simply raise your internet speed from their central office? Did verizon come out and install something?
file a complaint with your states Public Utilities Commission or Public Service Commission for what they did via a google search. Also can file at http://www.fcc.gov
or simply go to the other service as you wrote.
Hi StupidHandle,
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