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Verizon promised to waive my "one time setup fee" and then charged me anyway.

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StupidHandle
Contributor
Contributor
Posts: 1
Registered: ‎05-03-2019

Verizon promised to waive my "one time setup fee" and then charged me anyway.

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To get me to agree to sign up for another 2 years of "service", Verizon FIOS rep promised that the $149.99 setup fee would be deducted from my bill if I upgraded my internet.  It has not been deducted - it's on my current bill, and now, customer "service" is saying that they have no record of that commitment.  I am growing pretty tired of being lied to.  How do I deal with this?  I don't really want to cancel my service and go back to comcast, but will if I can't get this solved without more frustration.  I'm not stupid and I'm sick of being treated that way.

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,268
Registered: ‎10-18-2016

Re: Verizon promised to waive my "one time setup fee" and then charged me anyway.

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I am a little confused? Why is there even a set up fee to simply raise your internet speed from their central office? Did verizon come out and install something?

file a complaint with your states Public Utilities Commission or Public Service Commission for what they did via a google search. Also can file at http://www.fcc.gov 

or http://www.bbb.org 

 

or simply go to the other service as you wrote. 

LawrenceC
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Posts: 10,700
Registered: ‎03-18-2013

Re: Verizon promised to waive my "one time setup fee" and then charged me anyway.

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Hi StupidHandle,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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